The following are considerations that came about as I published Tips For Work-At-Home Professionals and its counterpart, Tips For Clients Who Contract Work-At-Home Professionals … be sure to check them both out once you reflect on these:
- Clarity — Document everything with extreme detail and in writing. It will ensure clarity and protect both parties in the event that there is a dispute. I tend to conduct consultations strictly through email so that everything I tell a client is accessible later on should a problem or question arise.
- Communication — Consult one another and make decisions as a team. If you have a telephone conversation, an email should immediately be drafted following the conversation which summarizes each thing discussed and the client should be required to acknowledge receipt of it and confirm its contents so that there are no misunderstandings. When making any decisions about a project, the client ultimately has the say-so but in an ideal situation, careful consideration is given to insights from both the client and the professional.
- Compassion — Business isn’t always just business. Sometimes people deserve a break; understand when something unexpected happens and try to work around it as best as possible.
- Completion — In the end, business is just business. Get the job done and do it well. Businesspeople, maintain contact with your clients throughout the process and let them know when the project is complete. Clients, offer to provide a testimonial about your experience and if you were satisfied, tell your friends and family. Work at home professionals depend on word of mouth advertising over any other form of promotion!